Pay My Bill

Paying your bills is easier than ever

Through your Patient Portal (MyChart) account we offer a simple, clear, and convenient payment experience. It’s easier than ever to view and manage your medical bills digitally using a mobile device or computer.

All your bills in one place
View bills for recent hospital stays and physician visits, track updates to your account, and access your billing and payment history on-demand.

Modern bill reminders
Never miss a payment with text message and email notifications

More ways to pay
Securely pay bills via credit/debit card, electronic check payment (ACH), Apple Pay, or Google Pay as well as on your own terms with customizable payment plans

Access your bills, make payments, and more by logging in to your LCMC Health Patient Portal (MyChart). If you do not have a portal account, register today to access the many benefits of the portal!

If you have questions about your bill, you can get help by getting in touch with our customer service team by calling 504.702.4862 or emailing LCMC Health customer service at LCMC-CustomerService@LCMCHealth.org.

Frequently asked questions

See below for answers to common questions related to billing at LCMC Health.

How do I access my account in your billing system?

Patients with Patient Portal (MyChart) accounts, will continue to access and pay their bills through the portal.

Patients without Patient Portal (MyChart) accounts will access their bills, make payments, and more by following the instructions on their paper statement.

I do not see a recent visit reflected in the billing system; when will my bill be ready?

Sometimes there is a slight delay between the time of your visit and when the bill is ready to view. You will be alerted when your bill is ready via notifications from your Patient Portal (MyChart) account, text message, and/or email, depending on your notification preferences.

How do I pay my bill?

LCMC Health gives you several ways to pay bills, including:

Accessing your Patient Portal account.
Clicking the link displayed in text messages and/or email notifications and following the payment instructions.

Which payment methods do you accept?

LCMC Health accepts payment via credit/debit card, electronic check payment (ACH), Apple Pay (if you’re using an Apple device), Google Pay (if you’re using an Android device), check and money order. Please do not send cash by mail.

What if I am unable to pay the total outstanding balance all at once?

LCMC Health understands that paying medical bills can be difficult and we offer flexible payment options to make it easier.

Set up a custom payment plan by selecting the payment frequency, duration, and date of the first payment.
Make a partial payment by entering the amount that you wish to pay today. Note: You are still responsible for paying the total balance by the payment due date.

Additionally, you can get help by getting in touch with our customer service team at 504.702.4862.

How do you keep my personal and payment information safe?

It’s our top priority to protect the security of your personal and financial information. Your online payment instructions are sent over a secure internet connection with industry-standard encryption (SSL) and electronic payments are sent through a payment processor with guaranteed protection against unauthorized transactions. LCMC Health and agents acting on our behalf will never share your personal information with anybody else.

Contact us

By email:

Please contact LCMC Health customer service LCMC-CustomerService@LCMCHealth.org.

By phone:

Please call 504.702.4862, Monday through Friday, from 8am to 4:30pm.

If you are a patient of an LCMC Health Urgent Care Clinic, please call 855.766.7190 for questions related to your bill.

By mail:

LCMC Health SBO
PO Box 733679
Dallas, TX 75373-3679

Price transparency

The cost provided is a patient self-pay/cash price ESTIMATE for shoppable services only. This cost does not guarantee the final price for services. Unless specifically listed, the cost estimated does not include clinic or individual physician charges (i.e., radiology, anesthesiology, pathology, emergency medicine, or attending/consulting providers.) Your final price may be higher or lower than the estimated cost.

Looking for more information about the cost of care at LCMC Health? Use our Care Price Estimate Calculator.

Financial assistance resources

As part of our mission to provide comprehensive and high-quality care, our hospitals offer financial assistance programs to help our patients and their families with their healthcare costs, regardless of their ability to pay. To find out if you qualify for financial assistance, please review the information provided by each of our hospitals:

Financial counseling

LCMC Health offers the services of financial counselors for its patients. Financial counselors are available at 504.702.4862.

Accepted insurance plans

LCMC Health accepts most forms of insurance. These include Medicare, Medicaid, Workers’ Compensation, certain Health Maintenance Organizations (HMO) and Preferred Provider Organizations (PPO) plans, as well as most other health insurances. All claims will be submitted, on your behalf, to your insurance company.

However, we rely on you for the following:

Please provide your most current insurance card and photo identification.
It is essential for you to know if your insurance requires pre-certification in order for payment to be made for your services. If pre-certification is required, please inform your physician immediately so there will be no delays in processing your registration.
Please help us protect you from having your insurance claim denied for failure to pre-certify. Failure to pre-certify additional days may result in reduced benefits or denial of your insurance claim, and you may become responsible for payment of the bill.
Please be prepared to pay your co-payment or your portion of the hospital bill at the time of registration.

Cost of care

LCMC Health is committed to helping patients understand and prepare for the cost of their care. LCMC Health provides a list of charges for services provided at our facilities; however, a patient’s out-of-pocket responsibility for these charges will vary, depending on their insurance coverage and benefit plan. We understand that it is confusing for a patient to navigate through the many factors involved in their final cost. Please contact our Financial Assistance staff at 504.962.7000 with any questions about a future service or a bill you have received.

The charges displayed only include hospital charges and do not include charges that are billed separately by the physician or other professional fees. Furthermore, the actual amount paid by a patient will depend on that patient’s insurance coverage, as benefit plans vary greatly. Also, please note that the charges are accurate as of the date they are posted, but are subject to change.

Balance billing disclosure act

New Disclosure Requirements Effective August 1, 2017

Effective August 1, 2017, Louisiana Law states that all patients, when registering for services in a hospital or clinic, must be given and sign a new disclosure form – specifically the ACT 306/HB435 Regulatory Advisory. As a patient, you are being asked to review and sign this new disclosure form. This new form advises that you may receive a medical procedure or professional care from a physician or healthcare professional that will not be part of your hospital bill, and there is potential that these services may not be covered by your health insurance provider. As a result, you may be responsible for payment for all or part of these services. You are encouraged to contact your health plan to determine whether these independent physicians or healthcare professionals are covered by your health insurance.

Click on your hospital below to view the independent physicians or healthcare professionals whose services will not be included on your medical bill.

Note to Medicaid members

Don't risk losing your health coverage. Keep your contact information up to date, including your address, phone number, cell number, and email. Choose the way that’s easiest for you:

Online at mymedicaid.la.gov
By email at mymedicaid@la.gov
By calling Louisiana Medicaid toll-free at 1.888.342.6207, or by calling your health plan (your plan’s number is on your insurance card)

Medicaid will start mailing renewal letters in May 2023. If you do get a letter in the mail, follow the instructions and respond to Medicaid. Visit Update My Information | La Dept. of Health for more information.