Contact & Feedback
Submitting Guest Feedback
East Jefferson General Hospital takes patient opinion and experience very seriously. It is our goal to ensure that every patient who stays with us feels their care was excellent. If we have provided you with the best possible experience or if our staff has made an extraordinary effort to see that your needs were met and your expectations surpassed, let us know. We value the opportunity to reward outstanding work and encourage best practices.
However, if your experience here has been less than satisfactory, we want to know that too. Not only is it important to us that we rectify the situation for you as an individual, we want to identify any issue with hospital procedures or staff and resolve it as well. It is through understanding the patient experience that we are able to continue providing the highest standard of care in our region.
If you would like to compliment our staff or services or lodge a complaint, please contact one of the following:
Guest Services Center
The center is located on the first floor near the main lobby and is open Monday through Friday to answer your questions and help resolve your concerns. A Guest Services liaison is available to assist patients in addressing their concerns. Call the Guest Services Center at 504.503.4837, Monday through Friday, to speak to the liaison.
Administrative representative
Also called the House Supervisor, this person supervises hospital operations from 3 pm-7 am, Monday through Friday, and on weekends and holidays. Call 504.503.4000.
Department of Health and Hospitals
Concerns can be forwarded by phone or mail to the Louisiana Department of Health and Hospitals. Call 866.280.7737, or write to P.O. Box 3767, Baton Rouge, LA 70821.
The Joint Commission
Concerns can be forwarded by phone or email to the Joint Commission. The Joint Commission Office of Quality Monitoring can be reached at 800.994.6610, or email at patientsafetyreport@jointcommission.org
ADA grievance procedure
This Grievance Procedure was established to meet the requirements of the Americans with Disabilities Act of 1990 (“ADA”). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the East Jefferson General Hospital. The Personnel Policy governs employment-related complaints of disability discrimination.
The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.
The complaint should be submitted by the grievant and his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:
Rob HinyubADA Coordinator
4200 Houma Boulevard
Metairie, LA 70006
Within 15 calendar days after receipt of the complaint, The ADA Coordinator or the designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, the ADA Coordinator or the designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the East Jefferson General Hospital and offer options for substantive resolution of the complaint.
All written complaints received by the ADA Coordinator or the designee will be retained by East Jefferson General Hospital for at least three years.